Opening October 2026

Are you an experienced Emergency and Out of Hours Clinician looking for a genuinely exciting new role?

Bridge Referrals, a purpose-built, independent multidisciplinary referral centre in the North East of England, is expanding, and we're inviting you to be part of something new.

We are excited to announce the launch of Emergency Vet Team (EVT), a new business separate from our existing referral center.

EVT is a brand-new out-of-hours and emergency veterinary service built from the ground up. Our vision is to deliver exceptional patient care while creating a workplace where veterinarians truly enjoy working in an emergency environment.

You will be working within a truly advanced clinical setting. Our state-of-the-art facilities include MRI, CT, ultrasound, endoscopy, arthroscopy, laparoscopy, fluoroscopy (dedicated theatre), separate wards, an in-house laboratory, operating microscope, advanced anaesthesia equipment, ventilators, and a comprehensive range of diagnostic and surgical tools.

This will be further enhanced by our new ICU/high-dependency unit, strengthening our ability to deliver exceptional care to complex and critically ill patients and ensuring gold-standard support for emergency cases.

The Role

As an OOH/ECC Veterinary Surgeon at EVT, you'll be at the frontline of emergency care, managing a varied and rewarding caseload including:

• Acute medical emergencies
• Trauma cases
• Critical care stabilisation
• Overnight inpatient management

You'll work in a well-equipped, purpose-designed environment with access to modern diagnostics and a team that understands the demands of ECC work.

What Makes This Different?

We know OOH isn't easy, so we're building this service to do it better.

• A brand-new, purpose-built service
• A supportive team culture from day one
• Focus on clinical excellence without burnout
• Opportunity to help shape protocols and workflows
• Strong emphasis on team wellbeing and work-life balance

We're looking for vets who are:

• MRCVS qualified and eligible to work in the UK
• Minimum of two years' experience in primary care practice
• Previous experience in Emergency & Critical Care and/or ICU is highly desirable
• Are confident in sole charge and decision-making
• Thrive in a fast-paced, unpredictable environment
• Are passionate about high standards of patient care
• Want to be part of building something new and meaningful

What We Offer:

• Competitive salary (dependent on experience)
• Flexible OOH rolling rota (7 nights on with 14 nights off | 13 hour shifts)
• Supportive, collaborative working environment
• 6.6 weeks annual leave (including bank holidays), plus an additional day off for your birthday
• Dedicated training and support in ECC, CT, and MRI
• Generous CPD allowance with access to in-house training and development
• Staff discount scheme
• Cycle to work scheme
• RCVS and VDS fees paid

Why Join EVT?

This isn't just another OOH role.

It's a chance to step into a founding team, influence how an emergency service is run, and be part of a culture that values both clinical excellence and the people delivering it.

As an Emergency Vet Team (EVT) Client Care Administrator, you will be the first point of contact for clients and veterinary practices accessing our out-of-hours emergency service.

Working independently on reception during the evening, and at weekends, you will provide a calm, compassionate and professional service to clients who are often experiencing stressful or emotional situations. You will be responsible for welcoming emergency patients, coordinating admissions, managing telephone enquiries and supporting the clinical team with essential administrative tasks to ensure the smooth running of the service.

Although you will work independently within the reception area, you will be fully supported by our team of veterinary surgeons and nurses who will be on site throughout your shift.

Working Hours

• Evening shifts are between: 5:00pm to Midnight, Monday to Friday
• The role includes weekend working as part of a two-week rolling rota, with shifts scheduled between 14:00pm to Midnight
• Due to the nature of the service, flexibility will be required to support the needs of the Emergency Vet Team
• You may also be required to undertake such duties for (or on behalf of) any Group Company or Associated Company

Duties and Responsibilities

• Be the first point of contact for clients and veterinary practices accessing our out-of-hours emergency service
• Welcome emergency patients and clients with empathy, professionalism and reassurance
• Answer telephone enquiries and book emergency appointments and admissions
• Register new clients and patients, ensuring records are accurate and up to date
• Support the clinical team by coordinating patient arrivals, admissions and discharges
• Process payments, invoices and insurance enquiries in line with practice procedures
• Complete administrative tasks accurately, maintaining patient records and documentation
• Provide compassionate support to clients during sensitive situations, including bereavement
• Maintain a clean, organised and welcoming reception area
• Work independently while communicating effectively with the wider Emergency Vet Team to ensure the smooth running of the service

Skills and Experience

Essential

• Previous experience in a reception, administration or customer service role
• Excellent communication and customer service skills
• The ability to remain calm, organised and professional under pressure
• A compassionate and empathetic approach when supporting clients during emotional situations
• Strong organisational skills with excellent attention to detail
• Confident using computer systems and Microsoft Office
• Ability to work independently and make informed decisions when required
• A flexible approach to working hours

Desirable

• Previous experience within a veterinary or healthcare environment
• Experience handling emergency or urgent situations
• Knowledge of veterinary practice management software

Personal Attributes

• Calm and confident under pressure
• Compassionate and caring
• Professional and approachable
• Able to work independently while collaborating effectively with the clinical team
• Highly organised with excellent attention to detail
• Positive, resilient and adaptable
• Passionate about delivering exceptional client care, particularly during emergency situations