We understand that emergency veterinary care can be unexpected. Find out more about our fees, payment options and how we can support you with your pet insurance.
What are the payment options?
Insured clients:
For all insured pets we will require an up to date copy of your policy documentation with certificate of policy showing policy limit, excess, start date and any exclusions on the policy along with proof of address prior to treatment. If this is not possible then treatment can still be carried out, however this will be on the basis of an uninsured patient.
For indirect claims where payment is made to you then we require:
- Full payment of your invoice prior to processing of the claim.
- An appropriately completed claim form signed by the policy holder.
We will process the claim and provide the insurance company with any history/test results which are required.
For direct claims where payment is made directly to the practice we require:
- Payment of an administration fee (£45) per condition to be claimed.
- An appropriately completed claim form signed and dated by the policy holder.
- Direct claims can only be made for claims over £500
We will promptly process the claim and provide the insurance company with any history/test results which are required.
If your claim is declined in full or in part then you will be responsible for payment of the balance within 30 days. Any disputes with the insurer are your responsibility and whilst we will endeavour to assist as much as we can the ultimate responsibility for settling the bill lies with you.
Uninsured clients:
For uninsured pets, a deposit of 50% of the estimated cost of treatment is required before treatment begins.
Treatment estimates are provided as a guide and, where appropriate, may be given as a range. If a range is provided, the deposit will be calculated as 50% of the upper estimate.
The remaining balance is payable in full at the time of discharge or when treatment is completed. If the final cost is lower than the estimate, any difference will be refunded; if additional treatment is required and the cost increases, the outstanding balance will be payable at discharge.
Credit option:
We offer clients the option of applying for a credit facility through CareFreeCredit, an external finance provider. CareFreeCredit will carry out a credit check based on an estimate provided by the Emergency Vet Team (EVT).
A credit application can be made during your pet’s visit to EVT. Where timing allows, we will aim to process the application before treatment begins. However, in emergency situations, treatment may need to start before the application can be completed.
If a credit application cannot be processed before treatment, a 50% deposit of the estimated initial cost of care will be required.
If your credit application is declined for any reason, you will be responsible for payment of the full cost of treatment.
If you have any further questions about payment, insurance or our claims process, please don’t hesitate to contact us. We’re happy to help.
