If your dog, cat, rabbit, guinea pig or other pet suddenly becomes unwell, it can be a frightening and stressful experience. The most important thing is to remain calm, stay with your pet and seek professional veterinary advice as soon as possible.

If you are concerned about your pet during normal working hours, contact your usual veterinary practice. They will be able to triage your pet over the phone, provide advice and arrange an appointment if required.

If your pet becomes unwell outside of normal working hours, contact your usual veterinary practice. Their out-of-hours telephone message will provide information about their emergency provider and how to contact them.

If you are directed to contact us, or your pet has a life-threatening emergency and we are your closest out-of-hours provider, please call us on 0191 580 9330 for emergency triage and advice.

We provide dedicated out-of-hours emergency veterinary care, working closely with your regular veterinary practice to ensure continuity of care. Our experienced team is available to provide urgent advice, emergency treatment and compassionate support when your pet needs it most.