What to expect at Emergency Vet Team

When your pet needs emergency care, we understand that things can feel overwhelming.
Our team is here to support you and your pet every step of the way.

1. Contacting EVT

If your pet needs urgent veterinary attention outside your usual practice's opening hours, call EVT.

Our team will ask you some questions about your pet and their current condition, so we can advise you on the next steps.

2. Arriving at EVT

When you arrive, our team will check you and your pet in and assess their condition.

Patients are prioritised based on clinical urgency, so a more seriously unwell pet may be seen before you despite arriving after.

3. Your pet’s assessment

A veterinary clinician will assess your pet and discuss their condition with you.

Depending on their needs, we may need to provide treatment immediately.

4. Treatment and care

Expected costs will be provided, this may include diagnostic tests, medication, surgery or inpatient care.

We'll keep you informed and support you throughout your pet's stay.

5. What happens next?

Your pet may go home with treatment, stay with EVT for further care, or be transferred for additional treatment.

We'll keep your primary care vet informed throughout your pet’s stay.

6. Bringing your pet to EVT

If possible, bring your pet’s current medication and any relevant veterinary information. If your pet is seriously unwell, don’t delay their care to find paperwork.
Your pet’s welfare is our priority!

Frequently Asked Questions

Yes. Please call EVT before travelling to us. Our team will ask you a few questions about your pet and their condition and advise you on the most appropriate next steps.

Where possible, we want you to stay with your pet. However, there may be times when our team needs to take your pet through for assessment or treatment. We will keep you informed and explain what is happening.

Every patient is assessed according to their clinical urgency. This means that the most seriously unwell or injured patients will be seen first, so waiting times can vary. We appreciate your patience and will keep you updated where possible.

Yes, we understand how important it is to see your pet. Visiting arrangements will depend on your pet’s condition and the care they require. Our team will discuss this with you when your pet is admitted.

Our team will keep you informed about your pet’s progress and any significant changes to their treatment. We will discuss how and when you can expect updates when your pet is admitted.

If your pet needs ongoing treatment, we will discuss the options with you and explain the recommended next steps. This may include staying with EVT, returning to your usual vet or being transferred for further specialist care, depending on your pet’s needs.

Before you call

To help us assess your pet as quickly as possible, please have the following information ready:

  • The name of your primary care practice, and their phone number in case the call is disconnected
  • Your pet’s species, breed, age and approximate weight
  • A description of their symptoms, including when they started and whether they are getting worse
  • Any medications your pet is currently taking or any existing medical conditions
  • Details of any possible poisoning, foreign body ingestion, recent injury or accident
  • Whether your pet is eating, drinking, urinating and passing faeces normally

Why This Information Matters

The more information you can provide, the quicker our emergency veterinary team can assess your pet’s condition and determine the most appropriate treatment. This also helps us prepare for your arrival if your pet needs immediate emergency care.