When your pet needs urgent veterinary care, travelling safely and calmly is important. Before setting off, please contact our Emergency Vet Team for advice. Our experienced team can assess your pet’s situation, advise you on the safest way to transport them, and prepare for your arrival.

Before You Call

To help us assess your pet as quickly as possible, please have the following information ready:

• Your pet’s species, breed, age and approximate weight
• A description of their symptoms, including when they started and whether they are getting worse
• Any medications your pet is currently taking or any existing medical conditions
• Details of any possible poisoning, foreign body ingestion, recent injury or accident
• Whether your pet is eating, drinking, urinating and passing faeces normally

When you arrive at Boldon Business Park, please follow the EVT signs to the designated parking area and make your way to the EVT reception. If you are unsure where to go, please call our team on 0191 580 9330, and we will be happy to guide you.

For full directions to EVT, please click the button below.

Keep your pet calm and comfortable

During a pet emergency, reducing stress and movement can help prevent your pet’s condition from worsening.

• Keep your pet warm, quiet, and as comfortable as possible.
• Handle your pet gently and avoid unnecessary movement.
• Keep noise and activity around your pet to a minimum.

Transport your pet safely

The safest way to transport your pet will depend on their condition:

• Cats, rabbits, guinea pigs and small pets: Use a secure carrier lined with a towel or blanket to keep them comfortable and prevent movement during travel.
• Dogs or larger pets: If your pet cannot walk, use a blanket, towel, or firm surface to support them when moving them.
• If your pet has an injury, avoid moving them more than necessary.

Avoid giving food, medication, or home treatments

Unless advised by a veterinary professional:

• Do not give your pet human medications, as many can be harmful or toxic.
• Do not give medication left over from previous illnesses.
• Avoid giving food or water if your pet may require urgent treatment, sedation, or surgery.

If poisoning is suspected

For more information, please click the button below.  

If your pet is having breathing difficulties

If your pet is struggling to breathe:

• Keep them calm and avoid unnecessary handling.
• Do not restrict their neck or chest.
• Allow them to sit in a position that helps them breathe comfortably.

Please call our Emergency Vet Team before travelling, even if you believe your pet needs urgent attention. This allows us to provide immediate advice, understand your pet’s condition, and ensure our veterinary team is ready for your arrival.

When you arrive, please call us, or ring the doorbell. Our Emergency Vet Team will assess your pet and provide the appropriate emergency veterinary care. 

We are here to support you and your pet when you need us most.